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Web-based Phone Processing
Requirements: Your CIC administrator must enable this feature and set it up for you. For more information, see Web-based Phone Requirements.
The following diagram and table explain how CIC supports WebRTC communications for the web-based phone feature, including network protocols and sequence.
|
Process |
Step |
Description |
|---|---|---|
|
Logon |
A1 |
The Interaction Connect user logs on to PureConnect. The PureCloud Extension number that the administrator assigned to the user is automatically selected and used by Interaction Connect. |
|
A2 |
Interaction Connect automatically logs the user on to PureCloud using the WebRTC station. |
|
|
A3 |
Session Manager registers the user's PureCloud Extension number with the Telephony Services component of the CIC server as a Remote Number workstation. |
|
|
Call control |
B1 |
For the Remote Number connection, the Telephony Services component of the CIC server calls the PureCloud Extension number through a tie line that is facilitated by PureCloud Edge. |
|
B2 |
PureCloud Edge relays the incoming PureCloud Extension call to PureCloud Services. |
|
|
B3 |
PureCloud Services facilitates the exchange of signaling messages and application data between PureCloud Edge and Interaction Connect to establish a WebRTC session. |