Web-based Phone Requirements

User Requirements

• Your PureCloud Telephony Administrator must assign you an extension number from a PureCloud extension pool. The Web-Based Phone Configuration Wizard available in Interaction Administrator creates extension pools and assigns extension numbers automatically. For more information, see Configure the web-based phone feature.

• Your PureConnect administrator must assign you the User-defined Telephone Number on Remote Logon Security right.

Workstation Requirements

• Personal computer with the following items:

• Speakers and microphone (or headset)

• Supported web browser

  Note: Internet Explorer does not support WebRTC phones.

• Google Chrome (recommended) - version 47 or higher

• Mozilla Firefox - version 44 or higher

Licensing

• No feature license for CIC is needed at this time.

• PureCloud Communicate integration license

• Each PureCloud user needs the Communicate - User role

Network

The web-based phone consumes approximately 80 to 100 Kbps (10-12 KB/sec) of bandwidth for an active call.

Note: Ensure that your network connections between the agent and PureCloud are sufficient to facilitate the bandwidth consumption for all CIC web-based phone instances in a location.

PureCloud Edge appliance (one or more):

• PureCloud Edge (Standard)

• PureCloud Edge Mini

• PureCloud Edge Micro

• Virtual PureCloud Edge

CIC

• CIC 2017 R2 or later for on premise CIC.

• CIC 2017 R3 for PureConnect Cloud/CaaS.

Note: For 2017 R3 and later, ensure that cic-connector in PureCloud is at version 2.0.0.216 or later. The web-based phone requires CIC 2017 R3 for PureConnect Cloud/Caas.